Refund policy
Our Commitment to Fair Trade & Return Policy
Our founder, Mr. Takemoto, is a staunch advocate for fair and ethical trade. We are committed to building honest, respectful relationships with every customer.
1. Incorrect Items (Color/Size) If you receive the wrong item, color, or size, please contact us within 30 days of delivery. If the error is verified, we will accept a full return and refund. We will cover the return shipping costs, and the return address will generally be located within your home country.
2. Change of Mind Returns We accept return requests within 30 days of delivery for personal preference reasons. Items must be unused and in original condition. Return shipping fees are the buyer's responsibility.
3. Shipping Delays If your shipment is delayed more than 3 days beyond the estimated delivery window, we will issue a partial refund as compensation for the inconvenience.
4. Eyewear & Custom Orders
- Standard Reading Glasses: Fully covered under the standard policy above.
- Custom Prescription Lenses: Non-refundable as they are made to your unique prescription and cannot be resold. Please contact us to discuss any issues.
5. Refund Processing All approved refunds will be processed within 5–7 business days to your original payment method.