Our Commitment to Fair Trade & Return Policy
Our founder, Mr. Takemoto, is a staunch advocate for fair and ethical trade. We firmly stand against "internet exploitation/slavery" (a system that ultimately harms everyone, including consumers). If you are a buyer who routinely initiates refunds for arbitrary reasons without any regard for the seller’s legitimate interests, we reserve the right to refuse service.However, for our valued customers who share our commitment to fair trade, we offer the following transparent and equitable after-sales policy:
- Incorrect Items (Color/Size)If you receive the wrong item, color, or size, please contact us first. If the error is verified and we cannot reach a mutual compensation agreement, we will accept a full return and refund. We will cover the return shipping costs, and the return address will generally be located within your home country.
- 2. Discretionary Returns ("Change of Mind")If you wish to return an item solely due to personal preferences—such as "I no longer need it," "it is smaller than expected," "I dislike the color," or "it looks cheap"—we accept return requests within 7 days of delivery. In these cases, you will be responsible for the return shipping fees.
- 3. Shipping DelaysWhile delivery timelines can be affected by various external factors, if your shipment is severely delayed by more than 3 days beyond the estimated delivery window, we will issue a partial refund as an apology for the inconvenience.
- 4. Eyewear & Custom Orders
- Standard Reading Glasses: Fully covered under the standard policy outlined above.
- Custom Prescription Lenses: Returns and refunds must be negotiated on a case-by-case basis. Because these lenses are custom-made to your unique prescription, they cannot be resold.